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RMA Request Form
Complete this form to return product to deView that has failed during its warranty period

Please contact support before returning product to deView.
Many problems can be fixed immediately over the phone. Our address has changed and the new address is: 1420 Lakeside Parkway, Suite 110. Flower Mound, TX 75028.

Once you have completed the form, you will be provided an RMA number, and a shipping label. All returns to deView must have an RMA number on the box to be processed. Returned products must be in 100% complete condition. Incomplete returns will not be accepted.

You may request a replacement be sent out immediately upon your completion of the form. The replacement will be charged to your account, and a credit issued once we receive the damaged product in the mail.
RMA Form

First Name*
Last Name*
Company*
Email Address
Enter your email to be notified of your RMAs status, once received.
Phone*
Fax
Street Address*
Street Address 2
City*
State/Province* (US and Canada only)
Zip*
Country*
deView Invoice Number(s)*
(check your invoice, generally looks like: "A0999")
Date Purchased*
 
If you are returning a GC Series ( ex. GCDNH33V12WD ) camera, please also return the housing it was installed with ( VDP20W/VDP20B ). This is to ensure proper diagnosis is acquired.
Item(s) Returned*
QuantityModelSerial #s

(If more than 5 models or unlisted model, specify in comments area)
 
Reason for Return* Dead On Arrival Defective
Warranty Repair Job Cancelled
Problem Description*
Advance Replacement
Send me a replacement immediately
You will be invoiced for the replacement, and if the product you are returning meets the warranty and return policies you will be issued a credit once we evaluate the returned product.
* denotes a required field.